Support Center

Find answers to common questions about LexExtract AI.

LexExtract AI is an AI-powered document extraction platform that helps businesses automatically extract structured data from contracts, agreements, and other documents.
Each document processing task consumes credits based on file size and complexity. Your subscription includes monthly credits, and you may purchase additional credits as needed.
Unless otherwise specified in your plan, unused credits expire at the end of your billing cycle.
Yes. LexExtract AI uses encrypted data transmission, secure cloud infrastructure, and strict access controls to protect your information.
Your documents are processed solely to provide the service. We do not use your content for model training unless explicitly stated in your agreement.
You may cancel your subscription at any time through your account settings. Your subscription will remain active until the end of the current billing period.

Still need help?

Our team is ready to assist you.

Monday – Friday, 9am – 6pm HKT