Privacy Policy

1. Information We Collect

1.1 Account Information

• Name
• Email address
• Company name
• Billing information
• Subscription details

1.2 Usage Information

• Log data (IP address, browser type, timestamps)
• Device information
• Platform activity and usage metrics
• Credit consumption data

1.3 User Content

Documents, text, and files uploaded to the Service for processing ("User Content").

2. How We Use Information

We use information to:

• Provide and operate the Service
• Process payments and manage subscriptions
• Operate credit-based usage systems
• Improve AI models and platform performance
• Provide customer support
• Ensure security and prevent fraud
• Comply with legal obligations

3. AI Processing and Data Handling

User Content may be processed by artificial intelligence systems. AI processing may involve automated analysis and structured data extraction.

• We do not claim ownership of User Content.
• User Content is processed solely to provide the Service.
• AI-generated outputs may be stored to improve system performance unless otherwise agreed.

4. Legal Bases for Processing (GDPR)

Where applicable under EU/UK law, we rely on:

• Performance of a contract
• Legitimate interests
• Consent (where required)
• Compliance with legal obligations

5. Sharing of Information

We may share information with:

• Payment processors
• Cloud hosting providers
• Security and analytics vendors
• Professional advisors
• Law enforcement when required by law

We do not sell personal information.

6. Data Retention

We retain information:

• For as long as your account remains active
• As required for legal, tax, or compliance purposes
• As necessary to resolve disputes and enforce agreements

7. Data Security

We implement commercially reasonable administrative, technical, and organizational safeguards to protect personal information. However, no system is completely secure.

8. International Transfers

Information may be transferred and processed in countries outside your jurisdiction. Where required, we implement appropriate safeguards such as standard contractual clauses.

9. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion
• Restrict or object to processing
• Data portability
• Withdraw consent

To exercise rights, contact us at the email below.

10. Cookies and Tracking

We may use cookies and similar technologies to:

• Maintain sessions
• Analyze traffic
• Improve user experience

You may control cookies via browser settings.

11. Children's Privacy

The Service is not intended for individuals under 18 years old.

12. Changes to This Policy

We may update this Privacy Policy. If material changes occur, we will provide notice where required by law.

13. Contact Information

Supertech Entertainment Technology Limited
Unit 1, 13/F, Wang Lung Ind Bldg, 48-56 Wang Lung St, Tsuen Wan, N.T.
privacy@lexextract.com
https://lexextract.com/support